RETURN POLICY

Cancellation by Westside: We reserve the right to cancel any order due to operational, inventory, technical, fraud-prevention, pricing, address validation, policy compliance or other legitimate business reasons, including but not limited to:

·       Suspected fraudulent activity;

·       Technical errors or issues;

·       Incorrect pricing or product information;

·       Invalid delivery details;

·       Order is undelivered after three (3) attempts;

·       Multiple orders placed for the same product at the same address

·       Bulk purchases intended for resale;

·       Policy violations or misuse of promotional offers

We may also refuse or cancel any order for legitimate business, operational, legal, or security reasons.

If an order is cancelled after payment has been received, the amount paid will be refunded in accordance with our Refund Policy. We will notify you of any cancellation via the email address or mobile number provided by you.

A return request can be cancelled by contacting Customer Service. If the product is scheduled for pickup, simply inform the logistics representative that you no longer wish to return it. A cancellation confirmation will be sent to your registered email address or mobile number.

We reserve the right to remove or modify any product, content, or material on the Website at any time and shall not be liable for any cancellation or non-processing of an order undertaken in accordance with these Terms.

13.   Refund Policy

Eligible cancellations, returns, and verified defective products will be refunded in accordance with the applicable return channel and the refund will be initiated as under:

Event	Details of refund (Subject to the Cancellation or Return Policy)
Cancellation by you prior to the product being shipped for delivery	Full refund of the amount paid for the cancelled order
Return of goods within 15 days from delivery	Refund of the amount paid for the returned product
Return of defective goods	Full refund of the amount paid after successful verification of the claim

14.   Mode of Refund

Refunds are generally processed within 5–10 working days after completion of quality checks, subject to banking timelines. We are not responsible for any errors or delay in refund due to banks or third parties.

15.   Mode of Refund

Refunds will be processed only to the original payment method used for the purchase and cannot be transferred to any other payment mode. If a refund to the original payment source fails, it may be processed via NEFT to a bank account held in the User’s name. Refunds will not be made to any third-party account. A refund confirmation will be sent to the registered email address or mobile number. Refunds may be processed by electronic transfer or, where applicable, by cheque at our discretion.

If your original payment method is no longer valid, we will issue the refund by cheque. If the refund fails, we will contact you by email and arrange for the cheque to be sent to the address provided by you.

16.   Frivolous or Baseless Complaints

We reserve the right to verify the authenticity of any return, refund, cancellation, damage, defect, shortage or delivery-related claim and may require supporting information or documentation before processing the returns request.

We reserve the right to take appropriate action against fraudulent or baseless claims. In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, we reserve the right to take necessary legal action against you, and you will be solely liable for all costs incurred by us in this regard

17.   Customer Support

If you have any queries, concerns, feedback, or require assistance regarding returns, cancellations, or refunds, you can contact our customer service on the following coordinates:

·       Email: westside@trent-tata.com

·       Number: 02264289600/7506401234/18002021283